Managed IT Services

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by

Mary h
in

Reliable Technology, So You Can Focus on Your Mission

Technology should work for you — not overwhelm you.

At MHMS CloudWorkforce, our Managed IT Services are designed for organizations that need dependable, affordable, and friendly support for their digital infrastructure. Whether you’re a growing business, a research unit, or a not-for-profit with limited in-house resources, we offer ongoing IT management you can trust.

From daily troubleshooting to strategic upgrades — we manage your tech, so you can manage your goals.

What Are Managed IT Services?

Managed IT means we handle your core technology needs as your dedicated IT partner — not just a one-time fix. We provide continuous support, proactive maintenance, and expert advice so your systems run smoothly and securely.

What We Manage

🔹 Device & User Support

We support your team across desktops, laptops, tablets, and phones — managing access, updates, and troubleshooting.

🔹 Software & License Management

From Microsoft 365 to security tools and specialty apps — we help track, update, and optimize your software use.

🔹 Email & Communication Tools

We manage Google Workspace, Outlook, Teams, and Slack to keep your internal comms seamless and secure.

🔹 Cloud & File Systems

Need help organizing your file drives or migrating to cloud storage? We set up and maintain shared folders and data backups.

🔹 Cybersecurity Essentials

We implement basic to advanced protections — including antivirus, encryption, password hygiene, and secure remote access.

🔹 Proactive Monitoring & Maintenance

We keep an eye on performance, patches, and risks — so issues are spotted before they become disruptions.

Who We Support

Our Managed IT Services are ideal for:

  • Remote and hybrid teams that need consistent access and support
  • Not-for-profits with minimal in-house IT resources
  • Small to mid-size businesses needing strategic tech management
  • Academic and research groups working across multiple platforms
  • Social impact organizations with distributed teams

We understand that different sectors have different IT needs — and we customize our support accordingly.

A Scalable, Hybrid Team

Our service combines:

  • Onshore consultants for strategic guidance and client liaison
  • Offshore technicians for 24/7 coverage and rapid support
  • Volunteer or student team members for select low-risk admin support tasks
  • Flexible plans — choose from basic support to full-service management

“You don’t need to be a tech expert — that’s our job.”

Why Choose MHMS CloudWorkforce?

  • ✅ Personalized service with enterprise-level care
  • ✅ Affordable pricing that fits small budgets
  • ✅ Experience supporting Australian NFPs, educators, and research teams
  • ✅ Ethical, mission-aligned approach to digital services
  • ✅ Access to broader services (data, software, call centre, etc.) as you grow

Available Service Plans

  • Starter Plan: Basic device, software, and email support
  • Professional Plan: Add cloud management, cybersecurity, and training
  • Enterprise/Custom: Full-stack support, integrations, on-call escalation

📨 Contact us for a custom quote or service overview.

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